Is there an after-sales team? How long is the response time when a problem occurs and is reported?
Time: 2023-05-31
Author: Ikitbot
We have professional domestic and foreign teams worldwide. For overseas sales, we will establish a communication group (including a project manager, product manager, R&D and FAE), and we provide remote training for agents for about 2 hours after the robot is shipped out. After receiving the robot, there will be another 2-hour on-site training.
If there are any problems, we will respond based on priority level, with a response time of 2 hours for severe problems and 8 hours for general problems. We will also provide a manual for common problems, allowing users to fix simple problems on their own.
2023-05-31
When there is no human presence, if the mop becomes dirty and runs automatically, causing water or stain residue everywhere, how can it be avoided or solved?
2023-05-31
For an area larger than 3,000 square meters, will the machine lose its location? What is the maximum area that can be guaranteed not to lose its location?
2023-05-31
"What is the obstacle avoidance capacity of the product? "
2023-05-31
Does the charging support a voltage range of 100V-240V?