Is there an after-sales team? How long is the response time when a problem occurs and is reported?

Time: 2023-05-31
Author: Ikitbot

We have professional domestic and foreign teams worldwide. For overseas sales, we will establish a communication group (including a project manager, product manager, R&D and FAE), and we provide remote training for agents for about 2 hours after the robot is shipped out. After receiving the robot, there will be another 2-hour on-site training.

If there are any problems, we will respond based on priority level, with a response time of 2 hours for severe problems and 8 hours for general problems. We will also provide a manual for common problems, allowing users to fix simple problems on their own.